PNC FINANCIAL SERVICES
Senior Digital Product Manger
Corporate & institutional Banking
Strategy, Planning + Digital Dev
2024-Present
 

Scope & ownership:
 

• Business-level leader responsible for shaping and optimizing workflows by driving selection, UX/UI design, development, and promotion of a digital onboarding application.

• Bridge business strategy, operations, technology, and data analytics to create a cohesive product experience.

• Lead discovery, requirements, and technical alignment for complex integrations across workflows and enterprise systems.
   

Craft-led product work:
 

• Authored and maintained integration guidance focused on a seamless client experience, including expectations for authentication, notifications, and client-facing surfaces (dashboard, task list, task cards).

• Partnered with design and development teams to align new integrations with established standards—reducing fragmentation and preventing “looks broken” moments for users.

• Treated documentation as product: packaged decisions and standards to be distributable (explicitly planning for slide/Figma-file distribution to speed alignment).
   

Selected outcomes
 

• Launched C&IB’s first high-impact client onboarding application to streamline data collection intended to accelerate onboarding, reduce manual effort, and improve accuracy.

• Stated impact: Staged rollout since June 2025 drove 400 + Lead-to-Client conversions.

PNC FINANCIAL SERVICES

Project Manager
Corporate & institutional Banking
Treasury Management - Healthcare
2023-2024

Served as a Project Manager for large hospital systems, physician groups and payers - with over $10 million annual revenue - subscribing to PNC Healthcare’s integrated FINTECH/healthcare technology solutions.

Assisted in solutioning. 

Managed the formal intake process.

Reviewed requirements and devises an implementation plan that best fits the needs and timelines of the client.

Identified key stakeholders + technical

resource.
 

Conducted weekly meetings with client
technical resources

Prepared slide-decks and presentation for client kick-off calls

Developed, manages and distributed project plans, agendas, and minutes.
 

Tracked risks, action items, issues, and decisions (RAID log).
 

Identified constraints.

Monitored the delivery of solution/s.

Ensured Milestones are met; adjusts
timelines when needed.

Assisted in post-production support through project close.

 

 

THE BASICS PITTSBURGH
Owner/Creative Director
2021-2023
Owned and operated a local, woman-owned handyman business.

 

Managed all aspects of branding, marketing, advertising, and social media presence to drive business. Solely responsible for all content, design &
layout. 

▪ Content Specialist

▪ Social Media Specialist
▪ Blog Writer

▪ Project Management
▪ Client Care

▪ Ads/Digital Marketing
▪ Scheduling/Administration 

▪ Product Descriptions
▪ Product Research
▪ Product Staging
 

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HIGHER IMAGES
Contractor – Freelance Writer
2016-2019

Completed industry-related research to provide website and blog content for 15+ clients spanning various industries 

Adhered to each individual company’s brand guidelines, tone and messaging.

For business-client privacy reasons, please refer to Higher Images for referral information.

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WRITE RESULTS, LLC.
Staff Writer, 2018

Created new site content for a prestigious architectural firm.

Followed strict brand, industry and building-related content guidelines.

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PNC 
Project Manager - Client On-boarding
2009-2014
Served as Project Manager for a unique client-base subscribing to a cross-functional PNC software suite.

 

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SUNGARD TRANSACTION NETWORK/STN
Trade Administrator,
2005-2009
Account administrator for a range of financial institutions.

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ROBERT PEIRCE & ASSOCIATES, P.C.
Administrative Assistant
2000-2005
Supported the accounting department.

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